Many seniors will decide to leave their present home and make their new and final home in a senior or an assisted living community. This is a lifetime decision and not one that is made lightly. When keeping this in mind, your food servers have the power to reassure any hesitancy of these new residents. Incorporating kindness into their daily routine shows commitment to helping new residents settle in. It also improves their day. They display empathy by lending an ear and taking a few minutes to listen.
Older Adults making your community their home will welcome this kindness as they often left a home of 50 years. They leave behind a houseful of familiar antiques and treasures to move into a smaller place. Downsizing is rewarding in itself. It can also be painful to leave those treasures collected over a lifetime.
Hospitality is encouragement when starting fresh. Hospitality is also a comfort and is healthful.
Food has always been a comfort and a major factor in the senior and assisted living community. The food server is the carrier of that comfort. Your food serving team must add the skills of empathy and sincere listening to their list of practiced technical skills. Follow those skills up with practicing kindness to become a way of life. It eases a workday and improves the attitude of the giver and receiver. Now that dining rooms and restaurants in these communities have re-opened, mealtimes can return to their former social times. They become a focal point for renewing friendships and meeting new residents. It is a time for excitement and fun. It is a time for enjoying the chef’s choices, the food servers’ comments, and the warmth of a table shared with others.
Our training modules at Kind Dining® are experiential. We engage trainees by using action, reflection, application, and performance. Servers learn empathy with delicacy for seniors who left their family homes to become permanent residents in your community. Your food serving team can connect with residents one-to-one to build good relationships. We teach that personal and professional skills, like hospitality and healthcare, go hand in hand. These skills improve the lives of your residents while improving the lives of those who serve them. Everyone benefits from thorough and refreshed training; the residents, their families, the entire food serving team, and the company.
Be ♥ Kind Tip: Personal and professional skills go hand in hand, like hospitality and healthcare.