Do Your Food Servers Have Conversations?

Communication is the glue that holds people together creating better working environments that create happier atmospheres for residents. Kind conversations are the handiest way to have communications between co workers. Food servers are the leaders in moving forward toward complying with new regulations. When food servers extend a helping hand and kind comments to their coworkers, especially those who are new to serving food such as caregivers, they are cementing working relationships that matter. To have a community operating at peak performance you must have all hands on deck; everyone working for the benefit of all. That includes all employees and all residents.

Silence festers. When there is a problem that needs to be addressed or a problem coworker that needs to be confronted (and who likes confrontation?) it can only be corrected if the problem is brought out into the open and talked about. Talking about it means positively, together, as a team with kindness and courtesy. All spoken opinions and ideas count but must be presented without emotions, only with reason, rationale and kindness. If your community has issues that need to be resolved and no one seems to know how to do that, Kind Dining® can help. It’s what they do best. Happy, smooth running communities don’t just happen. Training, making not only physical habits change, but how food servers think is the path to a happy community. Happy dining rooms have food servers who take pride in their work, come to work smiling and are delighted to be in your community. They offer that comment that will help a coworker, a cheery ‘hello’ to every resident who enters her domain because she is sincerely glad to see them . . . and says so.

It’s just as important for cheerfulness to float in the air of your dining room as it is for the delicious aroma wafting out from the food being served. It’s just as important for the smiles to be cast around freely as it is to assist your teammate who came to work with the world dragging her shoulders down. It’s just as important to leave the pantry full for the next shift as it is to find the pantry ready for your own shift.

Your residents may be the most important people in the dining room but unless your food servers, and that includes those in the kitchen that you may not see, are an uplifting, positive-attitude-minded  team, you won’t have happy residents. Emotions and attitudes overflow and touch everyone that happens to come into your personal space. And the space that drifts around you as you move is the result of a choice you make.

Our B♥ Kind® Tip: We can all be leaders—we just have to be brave enough to make positive changes.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

Leave a Comment

Friendly reminder: Please protect other people's confidentiality as appropriate. Thank you!

Your email address will not be published.

12 + four =