Do Your Servers Exude Hospitality?

A writer friend, who enjoys traveling solo, says she prefers staying at B & B style inns rather than hotels when she goes to Great Britain. There is such a huge difference even though hotels also extend courtesy and consideration.

She said, “It is usually like having your Aunt Millie inviting you to stay with her. This would be the aunt who never had children of her own, so she could never do enough to make you feel at home.”

One time she stayed in the popular, small, ancient town, Hay-on-Wye, that sits on a river separating England and Wales. “That night the host sat on the chintz covered sofa in the living room. The carpet that covered the floor in this 800 year old house was a plush, deep, cobalt blue. I sank into when I stepped in.” she continued.

The host brought out his guitar inviting the three guests from the States, all strangers to each other, to sing along. His teenage son drifted in and joined them. The next morning there were two more strangers at the large dining table. They were brothers-in-law who arrived late the night before after being out for a day long, 20 mile walk.

Hospitality flowed easily during her short stay and was capped by a breakfast experience around that dining table that made my friend want to exchange addresses. She felt wanted, protected, and comfortable, as if this was her home. She did not feel like a paying guest. It seemed this hospitality came naturally from her hosts. But I know it is a talent that can be learned. Kind Dining® was built to teach your food servers how to extend this hospitality naturally to your community’s residents. They will do this by being hospitable because they want to be, not by acting with a false hospitality.

This talent of hospitality can be the same in your community dining room where newcomers are strangers who are seeking a welcome feeling at the table in their new home. Your servers can learn the skill of my friend’s host who created warmth around the table atmosphere.  She was 3,000 miles away and felt that homey feeling!

Our B Kind® Tip: Do Your Servers Exude Hospitality?

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

Comments

Do Your Servers Exude Hospitality? — 1 Comment

  1. some of my servers do need help in the hospitality department. I see that they tend to get overwhelmed and feel that they need to rush and get the residents orders ( before they even sit) . the smile is not their and I look at as if the servers are here for themselves and not the residents.
    I have had many meetings on this but it works for a while and then fades off. what are some helpful tips

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