Do Your Servers Know That Communication and Hospitality Skills Help Personalize the Dining Experience?

I recall a teenage kitchen worker in one Kind Dining® class. He was just looking for a job and happened to find one in this community. His focus about just earning money changed after he noticed how the residents became personal to him. “It didn’t take long for me to realize that showing up for work, being there, and being nice made a big difference to them and it did to me, too. Many don’t have family and considered us their family. My interaction with them was a way I could give back.”

This young man developed a new sense of purpose and connection that motivated him to improve service. He would stay with the company regardless of his minimal wages. Other employees also expressed an emotional gift exchanged between residents and staff.  This concept needs to be nurtured. It makes a huge difference in results when employees find their work meaningful.

Companies that are committed to a strong workplace culture improve the balance sheet for its company by 20-30 %. Research shows that for employees a sense of identity and purpose within the organization is vital to them.

Some communities may not be able to offer employees perks of top-ranked companies (health insurance, family leave, childcare, etc.) and cannot pay more than minimum wage to some. Workplace culture, which top companies rank as the most influential aspect (80%) of daily operations, can be created and sustained for little money.

Responsibility is for leaders to create a workplace culture that helps employees find meaning in what they do. This has nothing to do with paychecks. Training in communication, customer service and hospitality skills helps personalize the dining experience which is an ideal place to start. This is career development that motivates employees. Giving life-long tools helps relations with residents and each other. This investment in community creates meaning and value for all stakeholders.

Kind Dining® is an affordable training series and direct route to transform staff behavior during mealtimes. They will become your most valuable company asset and will outshine your competition.

Our B♥ Kind® Tip: A committed employee is the community’s best asset.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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