Do Your Servers Know the Importance of Their Role!?

Importance of Knowing the Goal and Your Role

Anyone that looks will notice a team that works smoothly together whether you attend a catered party or dine out in the new rave restaurant in the next town over. It’s the difference in an Olympic couple dancing on the ice or the jerky movements of a marionette on a string. You want your community to have that Olympic performance and your servers can do that with Kind Dining training.

When your servers learn to be efficient, show kindness, and make hospitality their personal goal they will work with others smoothly, breaking up any icebergs that exist, creating inspiration in others. Encouragement coming from co-workers, staff, and residents is the best reward one can achieve. Practicing awareness one meal at a time ends in your servers reaching their goals. They can all be leaders, as long as they are brave enough to make positive changes.

The easiest place to begin is with a smile. Ask your servers to offer it to everyone, especially to co-workers who are new to the job, or work a different shift, as well as residents. A smile alters the tone of their voice keeping it pleasant even if they are dealing with a problem in their personal life.  Reminding your servers to thank any person who helped out today creates good teamwork. Everyone wins when the team knows their role and works toward the same goal!

And this is only the tip of the iceberg!  For more information on the opportunity of Kind Dining® training, click here.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

Leave a Comment

Friendly reminder: Please protect other people's confidentiality as appropriate. Thank you!

Your email address will not be published.

one + 7 =