Does your company management attend onboarding training sessions?

 

David and Matthew were driving to their usual Saturday morning basketball game with the intention of staying in healthy condition. Both worked in the management department of different long-term care communities but discussed problems and ideas because their workplace routines were similar regardless of what community it was.

Matthew began as soon as David put the car in gear to pull away from the curb. “The boss called an impromptu meeting this week to discuss management’s weakness in leadership. It seems our filling in at meal times has not brought the high response he expected. Not the best comments were made from the residents he polled nor from the full-time food serving team we were supposed to be helping because of the labor shortage. He was pretty upset, though he stayed calm while he called us failures.”

David chuckled to soften the self-criticism knowing Matthew took his job seriously and wasn’t the sole person responsible for the poor response. “Don’t be too hard on yourself. We, meaning management, are not always able to sit in on the training sessions the food serving teams get. The boss expects us to know about serving meals. I’m not sure how we are supposed to know if they don’t allow us in on the training. I never waited tables in college. My part-time job was working in the library.”

“He also revealed a bit of his plans for 2023, saying that for the first time, an allowance for a series of training is placed in the budget and for onboarding,” Matthew said with surprise in his voice. “With all the change of employees and lack of a full staff nowadays, he felt it important that we all get the training necessary, to be a completely fulfilled community organization. He claims that will include leadership training, I like learning new ways to look at the work I do.  I confess, I never paid much attention to the waitperson when I was out for dinner. So I really don’t know the proper ways to serve either. Just never thought of it.”

“I agree with you.  Onboarding. Are you familiar with that term? David asked.

“I wasn’t. He said it’s about the newly hired, that they are easily confused and lost in workplace routines, guidelines, etc. He added that the largest number of employees that quit, do it within the first 90 days of being on the job. They wander through the halls, carry trays, and talk to you with a dazed look in their eyes. They have no idea what is really required of them, let alone come to love the work they do.”  Matthew replied. “The onboarding is training intended to make them comfortable and knowledgeable in their responsibilities to the point of developing commitment to the community and the company. I understand that it works. I’ll keep you informed before our next week’s game and I’ll drive then. Take care and I’ll see you next week.”

Kind Dining♥ training sessions introduce and train new employees so they can become part of the company/community family. They guide all employees to work together as a team helping each other while they are tending hospitality and healthcare to residents. Kind Dining♥ knows the difference between teaching the basics and educating employees to become committed, long-time members of the community family; employees that stay with the company because they love the work they do, the community residents, and the rest of the work team.

 

 

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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