Do you know what the most successful companies look for in an applicant when hiring? They seek a person with the combination of skills that enable a person to learn, relearn and relearn again. We know how rapidly changes are happening in our long-term care communities. Our industry has been experiencing major changes and upgrading of services.
People with EQ (emotional quotient or intelligence) have the ability to easily learn the changes necessary to keep their community reputation far above their competition. Those people understand, empathize, and conquer unexpected and distressing situations that arise in the kitchen, dining room, or anywhere in the community. Building strong workplace relationships comes naturally to those with emotional intelligence as they turn intention into performance with the ability to command perceptive decisions.
The EQ skills that Kind Dining® training sessions have been teaching include self-management, which is controlling your emotions in healthy ways by adapting to changes in work responsibilities and taking initiative. We’ve been training in the skills of empathy, active listening, social interaction, and group dynamics. Relationships, including how to build bonding relationships to inspire and create a team that works together are stressed in our training. In our training of skills, we teach how your emotions affect your thoughts, behavior and how to build self-confidence. If you cannot control your stress it can lead to serious physical health problems of high blood pressure, a reduced immune system, and an increase in earlier aging.
As a long-term care provider, you want your community to be the leader in your industry, surpassing any competition. Your employees can do that with the training of these skills that benefit your residents, your community, and your employees themselves.
We have returned to ask healthcare providers their thoughts on what advantages they gained from our training. Working better as a team and improved communication with both coworkers and residents stood out among others in their answers. After completing the training curriculum, the learners thought and acted differently! Nearly all agreed with this statement: Kind Dining has helped me to understand my role and the importance of teamwork to enhance dining and nutrition for residents in my care center.
Yes, hospitality and healthcare go hand in hand.
Kind Dining® training sessions were designed for all employees that serve meals or beverages, including nursing and wellness teams, housekeeping departments, recreation staff, and managers. Food servers that learn the skills of emotional quotient are a powerful asset to the company. When they perform with self-confidence from the skills Kind Dining® teaches, they obviously provide quality service. Sessions are now available online.