The two women were walking down the hallway heading towards the kitchen to begin their work shift at an independent living community. They just finished a segment of the training session and were discussing their opinions.
“First of all,” the older one said, “I never heard the term ‘soft skills’ and I certainly didn’t realize I had them. Timewise I’ve probably worked longer on our food serving team than most anyone else. I learned early to adapt to the many changes made over the years. With my natural curiosity, I communicate easily with the residents, and as you know, with my coworkers. I think my mom taught me about empathy and she always encouraged learning new skills. I’m glad they taught those things in today’s training session. Many of our coworkers need to learn those skills. Some are downright stubborn and need to add these skills to their toolbox. I love my job, always have, right from the beginning, so learning new ways to work has always excited me.”
“Well, I thank you for taking me under your wing and guiding me when I needed it,” replied the younger woman, obviously newly hired. “I’m also really delighted with this Kind Dining® training module number 3 because, like you, I love learning new ways to work. I plan to stay in this community, so I want to be a top-notch team player. You make yourself available to talk with me about our work. I enjoy that and discussing what we just learned helps me even more. I appreciate that.”
One person can make a difference. It’s called the Power of One and it often begins with helping a change of attitude, to encourage learning new ways that change a person’s life and changes the life around them, all for the better. Discussion after learning sessions brings what they were taught to a personal level and embeds the information like a file cabinet where the content can be brought out and used again and again. What was learned becomes second nature; building confidence.
Kind Dining® curriculum was created with changing lives for the better. Our training is an opportunity to introduce new skills, but more importantly, it’s a way to reshape thinking that will transform the lives of your employees. Your food serving team will take note of the residents’ increased satisfaction as they receive small acts of consideration. Such as starting a meal with a smile from your server. Add pleasant chitchat and watch the residents at the table light up. It’s good to be recognized. The goal is to make your community a great place to live and a great place to work! Life is good.
Be ♥ Kind Tip: Encourage learning new ways to work, it changes the life around them.