Does your staff create the sense of belonging in your community?

Stories come to me from all directions. As soon as my career choice is known, someone has a story for me. This one came from the laundromat while the woman’s dryer at home was being repaired or replaced.

“My mother-in-law is way ahead of us. She announced last week that she has researched senior living communities and has chosen one for herself. She is selling her house and moving.”

 

“Oh, my!” came the reply of her companion. “I’ve never heard of that happening.”

“She said it is like going on a permanent vacation, and she deserves it. Further, she has lunch with a friend in the community she chose and received first-hand recommendations, like what to look for and what is most important. She has chosen her friend’s community.”

“Tell me more. I want to relay the information to my mother, who has been living solo since my father died four years ago. I’m concerned with her lack of luster since the pandemic. Maybe a senior independent living community is the answer.”

She continued to say that, surprisingly, it wasn’t the fancy trimmings that made the decision easy; it was the people who worked there. The staff, as she called them. First, they made her feel welcome as she came in the door. One young woman took the time to chat with her, and later after touring the grounds and common rooms with her friend, they stayed for lunch. She knew the food being served was especially important. The young woman, who met her when she came in, waited for their table and remembered speaking to her when she arrived! She was so impressed! She knew at that moment she belonged there.

It was obvious that the young woman who met the mother-in-law at the door was educated to respond with a pleasant greeting to any visitor. Following up by recognizing her when she served the meal was the result of training, loving the work you do, and being a part of a team who shares the same goals.

Kind Dining♥ continuing training series creates a culture of belonging, of working as a unified team. The knowledge gained in training sessions benefits the staff by giving them the incentive to stay, to work with intention, and to have the confidence to extend that sense of belonging to the residents.  They get to work with a company that values them.

We are proud to announce that Kind Dining® is now approved for 11 Continuing Professional Education credits for RDNs, & NDTRs, as well as CDMs.  CPEs are from the Commission on Dietetic Registration (CDR), the credentialing agency for the Academy of Nutrition and Dietetics. This includes 1 Ethics unit for the entire series. The CPEs for Certified Dietary Managers are from the Certifying Board of Dietary Managers (CBDM), the credentialing agency for the Association of Nutrition and Foodservice Professionals.

Be♥ Kind: Skills gained in training sessions benefit the staff, giving them the incentive to stay.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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