Enthusiastic return on investment

I love hearing feedback after I’ve been inside a senior living community to deliver Kind Dining training.

Nothing gives me more enthusiasm for pressing ahead and making a dent in the overall quality of hospitality in this industry. Of course, it needs more than a dent. It needs a big shove!

Recently, I heard from a manager in Newberg, Ore. who had sent two of her employees to my three-day training workshop.

In a follow-up conversation she was delighted to share that her two employees came back motivated and energized. They realized that their problems were not insurmountable and were inspired to tackle them.

Not only that, these employees had implemented immediate behavior changes in order to foster team spirit.

They were leading the dining service team in a pre-meal high-five!

How great is that? That sort of enthusiasm and team-building is crucial to building a cheerful workplace, which carries over to a warmer dining experience for residents.

Kind Dining training can truly make a difference, one high-five at a time.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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