Arthur Ashe on Giving

February is Black History Month. In observance, this month we’re taking a look at what African-American leaders throughout history have said about the importance of service to others. There will be a new entry each week. Hope you find them as inspirational as we do. From what we get, we can make a living; what we give, however, makes a life. … Continue reading

Q&A: Is Training Too Costly?

  Q. Cindy, our administrator says training is too costly. What are your thoughts? A. Anything that improves your business is bound cost something, for example: new software, copy machines, etc. Employee training, more than almost any other investment, has the potential to pay for itself. If that isn’t true, why do most parents send their kid to college? Share … Continue reading

Q&A: Liberalized Diets = Unneeded RDs?

Q. Cindy, How can RDs support the new person-centered care trend to liberalized diets? If we do this, will there be a need for RDs? A. This question comes from an RD consultant who was told by her administrator to begin implementing these changes to liberalize diets. Her concern is very far from the truth. There is a lot of … Continue reading

March is National Nutrition Month®

Once again the Academy of Nutrition and Dietetics is sponsoring a month-long campaign of nutrition education and information. Visit for free resources, handouts and tip sheets to download and print. (Non-members are welcome.) Subscribe to Kind Dining® Connection for future event alerts—it’s free! … Continue reading

Start Planning for ANFP Pride in Food Service Week Now

ANFP Pride in Food Service Week is Feb. 4 – 8 Celebrate creatively; then tell ANFP your story. You could win free registration to ANFP’s First National Leadership Conference (NLC)! In the meantime, print the 2013 Pride in Foodservice Week mini poster to hang throughout your department and facility. While you are at the ANFP site, check out the January … Continue reading

Table Tip: Grow Your Own Centerpieces

Watch Spring bloom at the table: Just when it seems winter will never end, crocus pushes itself out of the icy ground and through the snow to reassure us Spring is on its way. Watch the seasons change in your dining room by growing crocus centerpieces. Generally, to grow crocus indoors you need to start in the Fall. However, if … Continue reading

Celebrate Martin Luther King Day by Serving Others

  “Life’s most persistent and urgent question is: ‘What are you doing for others?’” —Dr. Martin Luther King Jr. Today is Dr. Martin Luther King Jr’s birthday. The federal holiday celebrating his birthday is the third Monday of January, which makes it the 21st this year. Consider celebrating in his honor with a gift of service to others. You can … Continue reading

Q&A: Motivating Servers

  Q. Cindy, how do you motivate servers who say they don’t want to be “waitresses”? A. I find the biggest reason for this reaction is staff members who do not understand the value of their role as a server. Once they do, they begin to take pride in the difference they make for your organization and in the lives … Continue reading

3 Ways to Bring Warmth to the Table in Your Senior Living Community this Holiday Season

Originally published November 30, 2012 at 1. Take Time to Be Kind The dining room in a senior living community can be a hectic place, especially during mealtimes. As serving staff races back and forth delivering meals, trying to remember several things at once, it is all too easy to forget the most important task at hand: giving kind service. … Continue reading

Congrats Again to Fayetteville-Manlius Girls Cross Country

If you’ve been to Kind Dining® Training or read Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability, you’ve heard of the Fayetteville-Manlius Girls Cross Country Team. This is the amazing team of young women I cite as an example of what great coaching and commitment to a common purpose can achieve. I got a note from … Continue reading