Changing from the inside out

Presenting at the Aging Services of Calif. convention on May 4 was fun.  Long beach offered such vacation weather, I saw many Oregonians there, and presenting with Harold Urman offered great opportunity to reconnect.

This years conference  theme was Communities: Inside Out.  Participants were challenged to rethink their notion of community and be open let go of the past and envision future community models that might better serve the diversity, lifestyles and personal needs of future aging residents.

Communities: Inside Out resonates with me as I believe the key to restructuring for the future begins now, by optimizing the dining experience for residents through educating and training dining servers.

When we rethink how vital their role is to business success; it becomes easy to commit to nurture, train, and change behaviors from the inside out.   Find out more on how to change  server behaviors today, in my next article in Changing from the Inside Out with Best Dining Practices.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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