Has the New Normal Become Part of Daily Routine of Your Food Servers?

The discussion was all about new words and phrases coming into our language every year. One man was complaining that he couldn’t understand a word his grandson said to him. The other two laughed, agreeing with him in complete understanding. Then the words New Normal were tossed into the discussion along with wearing yoga pants, tee shirts, and pajamas during the day. The other man swore he saw a woman in pajamas in the grocery store. Again they chuckled to see such a sight compared to the times when they were growing up. All agreed nothing was normal anymore as they sat in the park at least 6 feet away from each other.

The New Normal has been around for a while now, though people are certainly comparing it to the Normal they took for granted. Creating a routine for yourself to use every mealtime makes your work go smoothly. I encourage reinforcing trainees, reminding them to introduce themselves to residents coming into your community. Take note of their name and write it down if necessary, making the connection to their room number. Every time you enter their room, use their name, and soon it will come without checking.

Cheerfully describe their meal as you scan the tray to be sure nothing is missing. It’s better to check immediately than need to return with a forgotten item. It’s a good time to chat a bit about community news or tell a story you’ve brought to work with you, allowing a little social time to enhance digestion. Even talking about the weather is an acceptable subject. Social interaction with other residents is sorely missed during this COVID 19 era, making your brief time with the resident even more vital. After delivering to the next resident on your schedule, check back with the last one to ensure all is okay and nothing else is needed.

Kind Dining  teaches that this small amount of attention given by the food serving team members eliminates frustration, isolation, and loneliness while building a feeling of solidarity. The time and attention are greatly appreciated by the residents being served. Residents are as different as snowflakes in winter, so food servers must incorporate being alert and flexible in their care. Their New Normal has taken over and is actually improving their service as they became acutely aware of the older people they are serving.

Our B Kind® Tip: Practice new habits and improvements every day.

 

 

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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