Does a company that hires minimum wage earners to need to invest in the expense of training?
Investing in your assisted living and senior living community servers enhances the interaction between your serving teams and your residents. It is more than improving how a meal is served to an individual. When a server knows their work is conducted correctly, it increases pride in their performance and relationships with coworkers, residents, and management. A better work environment is created. Servers create an improved self-image that extends to a sense of belonging and caring. They are part of a winning team, and their coworkers can also show pride in their connections and working for the common good of others. Research reveals pride in one’s work is more valued than the wage earned.
Learning new and re-polishing skills is part of a good training methodology. The knack for communication with residents and coworkers is key, especially with those with limited English abilities, including the different levels of language used between part-time working teenagers, middle-aged servers, other ethnic heritage, and our older adult residents. Good training practices inspire learners to embrace new knowledge, and application of empathy towards others, It is also important for all servers to use respect and incorporate that knowledge into their casual conversations with residents as they serve meals. Skill development and control over one’s work process stimulate creative thought and improvement in one’s work habits. Satisfaction in one’s performance builds employee commitment. It keeps your servers in your community and not looking for an alternate community for employment.
Workforce challenges call on the servers to rise above the day’s problems and overcome insecurities. Recognizing and discussing the diversity in servers can conquer differences to build a stronger serving team. Empathy works here in a variety of servers and in using empathy with elderly residents. Kind Dining♥ roots are based on teaching authentic hospitality with healthcare, accepting others with dignity and respect, and forming healthy relationships between servers with other employees and between servers and the residents.
Kind Dining is not a program, but a way of life. It’s designed to appeal to the diversity of people serving meals. Concepts in our handbook are easy to understand with an abundance of interactive exercises, relatable pictures, pertinent questions, limited text, and the principles of removing barriers between cultures. It fulfills the culture change, communication and teambuilding called for in your community today.
B♥ Kind Tip: Recognizing diversity in servers on your team can build a stronger one.