Is thoughtfulness part of your serving staff’s daily routine?

Moving into a new home can be strange and difficult for anyone at any time. Making your last move into a senior living community, knowing it is the last time you will change your residence, can be unsettling. This change in a new resident’s life can be scary, especially if they are stepping into a place where they know no one. Your staff has the power to make new residents feel comfortable and at home with the many ways that the Kind Dining ® training curriculum prepares them for that very task.

Your food serving staff will immediately recognize new faces entering the dining room. Leading them to a table they know are friendly residents who will welcome newcomers and making introductions is a huge step in getting new folks settled in. Offering a friendly greeting and a few words of welcome goes a long way with a person walking into a dining room with unfamiliar faces. It is a small kindness that has huge and happy results. It is also important to extend that friendliness when meeting new residents in the hallways. Learn names and use them as often as possible. It helps people feel they belong when they hear their name spoken. Sharing a word or a pleasant greeting invites a person to respond kindly and increases their sense of security. It is the beginning of a conversation, and conversation leads to a feeling of ease, comfort, and familiarity.

Kind Dining® training educates your staff by giving them the knowledge to use in their daily actions of serving older adults. It instills confidence they use to create a culture of belonging for new and all seniors in their community and develop that sense of belonging for themselves. It develops the incentive to stay with a company that values them highly enough to invest in extended education, honing their skills, and the confidence in knowing the organization appreciates their work. This confidence works and is a way to welcome new residents, to dissolve any feelings of isolation or the discomfort of moving into a new home. Your staff can make people content knowing they chose the right senior living community to spend the last chapter of their lives. Making new residents feel at home is the best possible bit of thoughtfulness they can do.

Kind Dining® training helps to reduce burn-out by helping people learn new skills, gain confidence, and value in what they do. They learn to manage their behavior and instill accountability.

Be ♥ Kind Tip: Your staff can help create the feeling of home for new residents.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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