It’s Nice to Know Somebody “Up There” Cares

napkinHere’s a little inspiration to start your week out right. Last Monday, I received a napkin note left to Lisa Grosch, the Regional Trainer with Senior Village Management (SVM), a Kind Dining® licensed senior living community in Midland Michigan.

The note says:


It was both a pleasure and an honor to be in your class! I feel happy and comfortable hearing these tips you taught/talked about today and its nice to know that “somebody up there” cares.

Thank you,


Kind Dining® classes are designed to bring out the best in people by teaching staff to get along better, respect residents and guests more, and work harder for the company that hired them.

This student’s message of thanks speaks to all those elements. Knowing management cares is at the top of the satisfaction list for employees working in senior housing. Kind Dining® is a way for the, often invisible, corporate office to give back, educating, training, and preparing employees to thrive in a fast changing marketplace. To learn more, please contact us.

Congratulations to the team at Senior Village Management. You are connecting with each other in a special way.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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