Is your company ready for Gen Z gig employees?

Because many retirement and assisted living communities are shy of the number of employees needed to keep their community running smoothly, many are resorting to hiring gig workers. After your company has responded to excellent training for its food servers and ancillary employees it is imperative to be certain gig workers are involved in the training program. To hire these part-time or short-term workers without providing the same, educated training the rest of your staff participates in, would upset the care invested to make your community stand above the others. Staff retention is part of the goal to turn your well-trained staff into permanent, committed employees that accept the responsibilities of their work, and build relationships with the rest of the food serving team and with the residents. Of course, this can be attained with the new workers who choose to attend fewer hours than a full week for their own reasons. They can still be added to your list of permanent employees.

We are stepping into an era where applicants coming into the retirement and assisted living Marketplace are members of the Generation Z group of independent thinkers. They are often only accepting fewer working hours than what has been the norm. This may help fill the empty gaps made in your staff by the pandemic. Remember the importance of their training. Instill your core company values ensuring empathy, respect, and kindness with coworkers and residents. The old guard can be a great help in working with gig employees by offering to mentor them. The practice of what gig workers learn in the training session is part of this mentoring.

Integrating a hybrid workplace in your community may be the answer to the short-staffed problem. The idea of Gen Z is focusing on the balance and flexibility of work and other life-living. It has been suggested that for some, this will be their primary income. For others, it will be a second income position.  Combine this generation with the ‘baby boomers beginning to settle into retirement or assisted living communities. Is your community ready for these major changes? Training is helpful to include education about person-directed regulations required by government policies. If gig staffing is the way for your company to correct or supplement your strained staffing issues, at least they can depend on the company to provide training for proper service to introduce and meet your person-centered goals and residents’ service expectations.

Kind Dining♥ is ready to assist you in this goal. Our training series is experiential, meaning that we engage trainees by using action, reflection, application, and performance. Servers build empathy to respect the aging process and connect with the residents on a one-on-one basis. We teach personal and professional skills that improve the lives of your residents while improving the lives of those who serve them. These skills will benefit the performance of your gig employees as well as refresh your permanent employees who will be there to help them through the process of becoming an employee that makes the company proud.

 

Be♥ Kind Tip: A hybrid workplace may be the answer to the company’s short-staffed problem.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

Leave a Comment

Friendly reminder: Please protect other people's confidentiality as appropriate. Thank you!

Your email address will not be published.

four × two =