Dining Services Training Modules

Kind Dining has 9 training modules, divided into 3 sections. Each module varies in length and takes approximately 8 hours to complete the course.

Kind Dining® Overall Objectives

  • Take a look at just how important the dining experience is in your residents’ lives.
  • Discover how important you (the servers) are to them.
  • Learn new ways to make their dining experience even better.
  • Work on building a winning team.
  • Explore what the company needs to do.

Section 1: Foundation of  Great Service

Module 1. Can we make a house a HOME? – Creating Community

Workbook page that talks about the Science and Psychology of Dining

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  • Describe your relationship to residents and how that affects their dining experience.
  • Translate the company’s mission statement into something you can get behind.
  • Explore the Science and Psychology of dining.

Module 2. WHO are you serving? – Respecting the Aging Process

Workbook page with colorful puzzles pieces representing the six dimensions of whole care

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  • Describe how our aging population has changed and its impact on you.
  • Discuss the states of aging and how these affect the lives of residents.
  • Explore methods of caring for residents that protects their freedom and dignity.

Module 3. What do YOU bring to the Table – How to be Successful

Workbook page about principles of teamwork

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  • Identify with a new communication model called L.E.A.R.N.
  • Explore 10 important characteristics and which ones you’re strongest in.
  • Review critical teamwork skills.

Section 2: Nuts and Bolts of Great Service

Module 4. Making it Personal- Knowing How to be Ready to Serve


  • Examine how to set up the dining room according to a detailed checklist.
  • Check–and adjust, if necessary–your appearance and attitude against a list of personal readiness items.
  • Identify set-up requirements based on the menu.

Module 5. The Symphony of Service – Applying What You Know Correctly


  • Practice taking food and beverage orders in a way that ensures you meet expectations.
  • Handle and carry glassware and utensils hygienically and efficiently.
  • Anticipate diners’ needs and accommodate them before a request is made.

Module 6. If I Only Had a Heart – Caring to Become Better


  • Demonstrate courtesy and friendliness to residents throughout their meal.
  • Acquire the chit-chat skills required to start a conversation.
  • Become skilled in recognizing–and responding to–residents’ emotional states and needs.


Section 3: Maintaining Great Service

Module 7. Emotion Control – Dealing With the Hard Parts of Serving


  • Discover that you are responsible for customer service.
  • Review and practice the L.E.A.R.N. model of communication.
  • Practice dealing with emotional situations with residents.

Module 8. Don’t Touch That! – Preventing Food Borne Illness & Spread of Infection

Workbook page teaching food handling safety

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  • Examine common foodborne illnesses and the key to preventing their spread.
  • Take a test on what foods are most at risk.
  • Maintain personal health and hygiene to ensure food safety.

Module 9. Polishing Service – Respecting the Company That Hired Us.


  • Notice opportunities around you for improving the dining experience.
  • Take the initiative to make improvements by personally changing things you can control.
  • Solve issues and implement changes as a team.