Most people come into long-term care wanting to stay connected to their family, friends, and community. If organizations are truly “person-centered” they will encourage these relationships by including family members as part of the care team and foster new relationships with staff and other residents. Mealtimes offer the perfect opportunity to build upon these relationships.
To provide person-centered care, we have to ensure that our staff is well-connected to the residents and their family members. These strong connections nurture relationships between staff and residents, help staff get to know residents as unique individuals, and help staff understand the choices and preferences most important to residents.
Don’t miss this extraordinary opportunity to learn how you can excel at person-centered customer care and service and build stronger relationships within your community!
- Learn how to use mealtime hospitality as a tool to build stronger bonds between your residents and their family members, and your communities’ staff
- Understand the importance of the industry-wide, Culture Change shift taking place in dining practices and its relevance to your organization, your residents and their families
- Assess your own communities’ dining service and spot the gaps between what residents expect and what your staff delivers
- Implement 5 changes that will immediately improve dining service
Monarch Hotel in Clackamas