M.O.V.E. Presents Lunch with Mom n’ Dad by Cindy Heilman

move-logoLunch with Mom n’ Dad: Building Relationships with Elders and Their Families

Most people come into long-term care wanting to stay connected to their family, friends, and community. If organizations are truly “person-centered” they will encourage these relationships by including family members as part of the care team and foster new relationships with staff and other residents. Mealtimes offer the perfect opportunity to build upon these relationships.

move-flyerCulture change research continues to uncover the centrality of dining to building community. Still, many long-term care organizations struggle to create dining experiences elders crave.

To provide person-centered care, we have to ensure that our staff is well-connected to the residents and their family members. These strong connections nurture relationships between staff and residents, help staff get to know residents as unique individuals, and help staff understand the choices and preferences most important to residents.

Don’t miss this extraordinary opportunity to learn how you can excel at person-centered customer care and service and build stronger relationships within your community!

Learning Goals

  • Learn how to use mealtime hospitality as a tool to build stronger bonds between your residents and their family members, and your communities’ staff
  • Understand the importance of the industry-wide, Culture Change shift taking place in dining practices and its relevance to your organization, your residents and their families
  • Assess your own communities’ dining service and spot the gaps between what residents expect and what your staff delivers
  • Implement 5 changes that will immediately improve dining service


Register online right away to reserve your seat.


Monarch Hotel in Clackamas

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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