More than a Meal at Pioneer Network Conference Aug 8

Kind Dining in Assisted Living PaysHow do you transform dining in your senior living community? Blend service and hospitality to make mealtimes more satisfying? Boost your bottom line by setting higher standards?

If you’re attending the Pioneer Network 12th Annual Conference, don’t miss More than a Meal: Blending Service and Hospitality in a Culture Change Environment. I will be sharing Kind Dining® best practices and how you can start raising customer satisfaction right away. Sarah McEvoy, administrator of Villa Crest Nursing and Retirement Center, will talk about how Villa Crest applied the Kind Dining® philosophy and ended up winning an Optima award.

Stop by after the presentation to say hello; I’d love to see you!

Learn more about delivering exceptional customer service your community; read: Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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