Higher standards have been set for your nursing home. Training staff to exceed expectations in the dining room can not only help you achieve compliance with new regulations, it will help you outperform your competition. This month I wrote about QIS for LTLMagazine.com.
Even when putting resident needs first is a clear intention, it may take new eyes to see where and how transforming change must occur.
My latest e-article for Long-Term Living Magazine, New Eyes’ for Nursing Homes Through QIS, talks about the new QIS expectations and how to take a fresh perspective in your senior living community.
How about you? What do you see when you look around your senior living community? Are better relationships being built? Are you defining and achieving higher standards of service quality? Are you educating staff about new skills and responsibilities?
I’d love to hear about your challenges and successes. Feel free to post your stories below in the comments section.