New eyes’ for nursing homes through QIS in Long-Term Living Magazine

Higher standards have been set for your nursing home. Training staff to exceed expectations in the dining room can not only help you achieve compliance with new regulations, it will help you outperform your competition. This month I wrote about QIS for

Logo of Long Term Living Magazine for managers of nursing home and assisted living

Does your nursing home subscribe to Long Term Living? I recommend it.

Even when putting resident needs first is a clear intention, it may take new eyes to see where and how transforming change must occur.

My latest e-article for Long-Term Living Magazine, New Eyes’ for Nursing Homes Through QIS, talks about the new QIS expectations and how to take a fresh perspective in your senior living community.

How about you? What do you see when you look around your senior living community? Are better relationships being built? Are you defining and achieving higher standards of service quality? Are you educating staff about new skills and responsibilities?

I’d love to hear about your challenges and successes. Feel free to post your stories below in the comments section.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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