NH Administrator takes action

Every time I hear that Kind Dining training has helped make a
process run smoother, or been the impetus to solve a problem, I feel overjoyed.

There’s no doubt this training works, and the information in it has
the power to transform community staff to be more empathetic AND
competitive in this changing marketplace.

After I left Villa Crest, a Nursing and Retirement Center in Manchester, N.H., I heard from Sarah, a hands-on administrator who loves her work and leads by example.

Changes were being made quickly from the sounds of it. New checklists were implemented. Entirely new bussing procedures were put in place. Her housekeeping staff asked to participate more in dining service.

Staff is taking ownership to improve their systems and service.

.“It doesn’t always feel like we are making progress, but we really are!”

It’s difficult sometimes to make a switch from the status quo. But
unless we are willing to re-examine what we can do better on a daily basis, we can’t expect improvement.

Learning to identify barriers to improve service and then addressing them is at the core of Kind Dining.

The people at Villa Crest get it and I am proud to serve them.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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