Every time I hear that Kind Dining training has helped make a
process run smoother, or been the impetus to solve a problem, I feel overjoyed.
There’s no doubt this training works, and the information in it has
the power to transform community staff to be more empathetic AND
competitive in this changing marketplace.
After I left Villa Crest, a Nursing and Retirement Center in Manchester, N.H., I heard from Sarah, a hands-on administrator who loves her work and leads by example.
Changes were being made quickly from the sounds of it. New checklists were implemented. Entirely new bussing procedures were put in place. Her housekeeping staff asked to participate more in dining service.
Staff is taking ownership to improve their systems and service.
.“It doesn’t always feel like we are making progress, but we really are!”
It’s difficult sometimes to make a switch from the status quo. But
unless we are willing to re-examine what we can do better on a daily basis, we can’t expect improvement.
Learning to identify barriers to improve service and then addressing them is at the core of Kind Dining.
The people at Villa Crest get it and I am proud to serve them.