OHCA Convention: How to Meet the Demanding Dining Needs of Boomers

Senior Care Leaders:

What if you could …

• Satisfy residents in such a way that they’ll recommend their friends move in?
• Retain staff and make your community a better place to work?
• Boost customer satisfaction, resident rapport and employee morale while improving your competitive edge?

Meals are the highlight of the day for many seniors, so, if a senior living community improves their dining experience, residents are likelier to recommend it to their friends and family, attracting new move-ins. How to Meet the Demanding Dining Needs of Boomers explores how to create a hospitality program that will help your organization build strong community relationships, stay on the competitive edge, and exceed quality service standards.

Don’t miss How to Meet the Demanding Dining Needs of Boomers at Oregon Health Care Association (OHCA) Annual Convention & Trade Show, September 16, 9:30 am – 10:30 am.

In this session, you will:

• Explore the centrality of dining to community
• Identify the fundamentals of hospitality and the Boomer demands communities must embrace now
• Examine resources to keep your finger on the pulse of what’s trending with Boomers
• Recognize why serving meals is a team effort, and how being an integral part of a winning dining team benefits you

CINDYPICPresenter: Cindy Heilman, MS, DTRCindy has over 30 years of experience enhancing hospitality and food service quality. She’s CEO of her company Higher Standards, LLC, author of Hospitality for Boomers, and creator of Kind Dining® curriculum, her unique program that improves serving staff in senior living communities. She’s active in Oregon’s culture change coalition, and has been recognized as Oregon’s Dietetic Technician of the year and she received the American Dietetic Association (ADA) National Award for Excellence in Dietetic Technology. She speaks, trains, and consults nationally on raising service standards.



I see how the Kind Dining principles connect with life experiences. Thanks for your hospitality passion!

Linda J. Seffens, MBA, RD, LD, Director of Dining Services-Bethesda Dilworth

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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