On to Missoula….

I just booked a flight to Missoula Montana. I have never been there and in the last week of this year I will be teaching Kind Dining training to the serving staff in an assisted living community. I look forward to meeting their servers and Dining Director, who will come to Portland in January to attend my first Kind Dining Train-the-Trainer workshop. How exciting is that? Very exciting! Higher Standards, my young company is at another turning point. Developing my own business, around dining and service principles that best serve elderly residents has been full of amazing high and scary low points. I think these high and low points will always be a part of this business adventure, however faith in my mission to develop people who serve meals to residents remains a constant. I believe that intentional focus on training and growing servers improves relationships at mealtime for everyone in our care communities…. Its going to be cold in Montana, I’d better bundle up!

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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