Polishing service

Each Kind Dining class offers a unique learning experience and opportunity for people who serve together to grow together.  Such was the case with Villa Crest, a nursing home and retirement center in Manchester, New Hampshire.  Embracing person-centered care to the fullest, their staff within a 12 month time-frame turned a typical nursing home dining room into an atypical dining room, an eatery called Choices. They won the coveted 2011 Optima Award presented by Long-Term Living Magazine for innovative, outcomes-oriented staff teamwork in long-term care communities.

Our Kind Dining training inspired staff to polish their service, with on-going training and service improvement.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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