Each Kind Dining class offers a unique learning experience and opportunity for people who serve together to grow together. Such was the case with Villa Crest, a nursing home and retirement center in Manchester, New Hampshire. Embracing person-centered care to the fullest, their staff within a 12 month time-frame turned a typical nursing home dining room into an atypical dining room, an eatery called Choices. They won the coveted 2011 Optima Award presented by Long-Term Living Magazine for innovative, outcomes-oriented staff teamwork in long-term care communities.
Our Kind Dining training inspired staff to polish their service, with on-going training and service improvement.