Polishing service

Posted on by February 22, 2013

Each Kind Dining class offers a unique learning experience and opportunity for people who serve together to grow together.  Such was the case with Villa Crest, a nursing home and retirement center in Manchester, New Hampshire.  Embracing person-centered care to the fullest, their staff within a 12 month time-frame turned a typical nursing home dining room into an atypical dining room, an eatery called Choices. They won the coveted 2011 Optima Award presented by Long-Term Living Magazine for innovative, outcomes-oriented staff teamwork in long-term care communities.

Our Kind Dining training inspired staff to polish their service, with on-going training and service improvement.

Posted in Resident Centered Dining Service permalink

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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