Q&A: Is Training Too Costly?


Q. Cindy, our administrator says training is too costly. What are your thoughts?

A. Anything that improves your business is bound cost something, for example: new software, copy machines, etc. Employee training, more than almost any other investment, has the potential to pay for itself. If that isn’t true, why do most parents send their kid to college?

Share my article, “Brand Mission Motivates Employees in Senior Living,” with your administrator. Studies show a strong workplace culture is proven to improve the balance sheet for its company by 20-30%.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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