Q&A: Residents Taking Food Back to Their Rooms



Q: We only offer room service when resident is sick. Our residents sometimes bring their containers up and take their food down. What do you think of this? I am in an assisted living center.

A. I have experienced the same situation, with residents putting fruit into their empty water glass and taking it back to their room. I think the best approach is to brainstorm a solution with all staff involved. One idea may be to offer a small disposable container option, or foil wrapper that you provide, similar to what restaurants do. Propose your plan to your administrator and resident food committee as a way to be more professional and sanitary in handling food residents haven’t eaten from their meal.

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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