Random Act of Kindness at Gresham Post Office

Posted on by September 10, 2014

Often times the post office gets a bad rap for not being service oriented, but I’m not sure that’s fair.

Picture of tape dispenser and note from Gresham post office.

What a great example of providing customer service–thanks Cynthia!

As the CEO of Higher Standards, I speak nationally about customer service, hospitality and kindness. I recently returned from a presentation in Seattle and found this note in my mailbox, along with my tape dispenser. It reads:

A lady came in today mailing certified letters and she left her tape dispenser. Wanted to make sure she got it back. Thank you! -Cynthia from the Gresham Post Office

What great customer service. With my busy schedule I hadn’t even noticed it missing.

This is an excellent example of providing person-centered service. When Cynthia realized what had happened, she obviously put herself in my shoes and recognized I had a frustrating day coming up the next time I needed some tape. So, she took it upon herself to help me out, even though I didn’t realize I had a problem yet.

Has someone from your senior living community helped you out in a similar way? Please tell us about their random act of kindness and leave them a note of thanks in the comments section.

P.S. I took Cynthia a box of chocolates and thanked her for her kindness.

Posted in Resident Centered Dining Service Tagged permalink

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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