Often times the post office gets a bad rap for not being service oriented, but I’m not sure that’s fair.

What a great example of providing customer service–thanks Cynthia!
As the CEO of Higher Standards, I speak nationally about customer service, hospitality and kindness. I recently returned from a presentation in Seattle and found this note in my mailbox, along with my tape dispenser. It reads:
A lady came in today mailing certified letters and she left her tape dispenser. Wanted to make sure she got it back. Thank you! -Cynthia from the Gresham Post Office
What great customer service. With my busy schedule I hadn’t even noticed it missing.
This is an excellent example of providing person-centered service. When Cynthia realized what had happened, she obviously put herself in my shoes and recognized I had a frustrating day coming up the next time I needed some tape. So, she took it upon herself to help me out, even though I didn’t realize I had a problem yet.
Has someone from your senior living community helped you out in a similar way? Please tell us about their random act of kindness and leave them a note of thanks in the comments section.
P.S. I took Cynthia a box of chocolates and thanked her for her kindness.