In a successful community dining room, every staff member needs to perform their individual part to please residents, just like each musician in an orchestra plays from his sheet music to deliver a unified audience-pleasing performance.
Executive Directors tell me, “Resident caregivers grumble about serving food or pouring coffee.“We didn’t school to be wait staff and resent this part of our job.”
I understand this long-standing schism between departments. This is really about complete care of each resident, not waiting tables vs. nursing. Serving is respectful work when viewed correctly. The dining experience is the most important area to enhance residents’ well-being.
Communities in cultural shift of service quality and organizational change are beautifying dining rooms, overlooking the most important aspect: staff enlightenment. Change requires staff to embrace a new set of skills, attitude, and commitment. Those roles and responsibilities are changing rapidly with new standards. A good leader takes the focus off pettiness and orchestrates staff unity around mealtimes, where residents spend 60% of their day.
Remember that furniture, chandeliers, and new paint, no matter how beautiful, don’t bring warmth to the table. What does? Joy, generosity, patience, love, and a kind staff working in the residents’ home dining room, touch their hearts.
Our B♥ Kind® Tip: Remember, a good leader unites all employees to the same goal.