Setting the Meal at AHCA/NCAL Conference Oct 8th

Posted on by September 9, 2014

Exceeding Mealtime Expectations Without Breaking Your Budget

AHCA NCAL 2014 Convention Banner

It’s almost time for AHCA/NCAL 65th Annual Convention & Expo in Washington, D.C. I will be presenting Setting the Meal: Exceeding Mealtime Expectations Without Breaking the Budget on Wednesday, October 8 from 10:30 am – 12:00 pm at the Gaylord National Harbor just outside of Washington, DC.

This educational session covers:

  • The latest person-centered dining trends and resident expectations and how to accomplish those trends on a budget
  • How to assess your community’s dining service and spot the gaps between what residents expect and staff delivers
  • Obstacles you may face while making changes in dining service and ways to overcome those obstacles through positive leadership
  • How to build a stronger sense of community around the dining experience
  • Specific, low-cost, easy-to-implement changes that can be made to improve dining service immediately

Register to attend the convention today and I’ll see you in D.C.!

Can’t make it to D.C.? Bring Kind Dining® to your city.

A cheerful young server pours coffee and chats with a happy residentHost a one-day workshop. Making Meals Magnificent in Senior Care Communities: Transforming Dining to Improve Outcomes includes:

Posted in Education/Presentations permalink

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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