Speak in Tasty Terms

13398958_sDid you know you have the power to make food taste better instantly? It’s true. When you speak positively about the food you are serving, diners have a more positive perception of the food. So you can easily help residents enjoy meals more by saying nice things about the food.

Imagine you are serving butternut squash soup and a resident asks, “What’s that?” If you reply, “I don’t know; it looks icky,” there’s a good chance the resident will be disgusted by the soup regardless of how it actually tastes. But if you reply, “It’s butternut squash soup. Isn’t the color beautiful? I’m planning to try it as soon as I can,” the resident is more likely to think the soup looks good and will taste good.

Choosing to eat nutritious foods–and in some cases, choosing to eat enough food–makes a big impact on residents’ health and well-being. You can support healthier eating and cultivate pleasant dining experiences by always speaking of the food in tasty terms.

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About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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