Being a top-performing food server in a senior care community is complex and challenging at the best of times. During COVID 19 it is so much more. Add being alert to the residents’ emotions, having small chit-chat handy, and being cheerful and making sure they have the resident’s meal correct to the standard usual of being neat, clean, well-spoken, and … Continue reading
An important element of caring for older adults as they share meals together is for staff who serve meals to fully grasp their own changing role and responsibilities around the table. The cultural shift in service quality requires servers at all levels of care and from all departments to demonstrate empathy. Listening to your own residents or watching short videos … Continue reading
