The 1 Time You Should Gossip

11702320_sEver been the victim of a rumor? It’s no fun, is it? Most gossip is destructive. It tears down team spirit and ruins reputations. Wise people generally don’t pass along anything they hear on the community grapevine, but there’s one time when it’s absolutely alright to spread the word: when someone has said something nice to you about someone else.

Did Mrs. Brown mention she appreciated Tina’s hard work yesterday? Has the social worker commented about the dining staff doing a good job of starting on time lately? Don’t keep the compliments to yourself; let Tina and the dining staff know their efforts are making a good impression.

Better yet, encourage people to share their sentiments directly. You might say, “What a nice compliment! Have you told Tina you feel that way? I’m sure it would make her day to hear your positive feedback.”

Compliments tend to be contagious. The more we sincerely acknowledge and praise others, the more acknowledgement and praise goes around. Over time, these encouraging messages strengthen relationships and create a more encouraging work atmosphere, so, spread good news every chance you get!

For more tips about how to Be Kind, Be Courteous, Be ServiceSmart, subscribe to our free e-newsletter, Kind Dining® Connection.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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