The Dining Experience and Your Quality Indicator Survey

Last month I discussed “How the Dining Experience Affects Your Quality Indicator Survey” on the Long-Term Living magazine blog. It’s timely to consider this issue because the new federal Quality Indicator Survey (QIS) process is being rolled out across the country by Medicare and Medicaid. Check out the new QIS forms here:

Or, visit our Resources page for these and other useful forms.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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