Wanting to Work in Your Community

A friend told me about me her stay at Duke University Hospital during her scheduled heart surgery to replace a defective aortic heart valve. “I talked to everyone, the man who wheeled me down for an x-ray each day, the lady who cleaned my room, the nurses on the floor, and the person who brought my meals. I even queried the anesthetist.” she said. “I asked how long they worked there. How did they like it, etc.“  She quickly learned that she was in good hands in all facets of her visit. The day after 6 hours of surgery she was ordered to be up and walking as much as possible. So she continued her conversations about work.

She found that people traveled across country for the opportunity to work there. No one she spoke to had less than 8 years, and some had 20 to 25 years, most had 15 years of being employed at Duke. They were treated fairly with respect as employees. They worked 10 hour days, 4 days a week with a 3-day off period.

She watched and heard the cheerful camaraderie between mealtime servers and specialty nurses, between the anesthetist and the lady who brought her meal in when he was still sitting at her bedside. They all worked together, stepping out of their job classification to give a helping hand to whoever was nearby. Even the surgeon came in whistling at 5 am to check his work. Surely that was a sign of a man who loves what he does.

This ideal workplace can be your community with the best training from Kind Dining® showing you how to attain this status. Imagine having applicants moving to your area of the country because they want to work in your community. Imagine not having to advertise for replacements because someone has left your employ too soon leaving the expense of it. Imagine your employees coming to work whistling and the response they will receive from your residents. The people you want to work in your community have the positive attitude that Kind Dining® develops.

Our B♥ Kind® Tip: A Positive Attitude Affects Your Community

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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