Welcome to my blog! Its purpose is to create dialog about providing better service at mealtimes for residents living in care communities.. I find that improving service has challenges at every level of care and in every type of dining setting.

Join me in sharing the challenges and successes you have. If I have learned anything over this past two years while developing “Kind Dining”(server curriculum and training), and showing servers the finer points of serving meals, it’s that no one is born knowing how best to serve a meal, how to best explain what is being served, how to be attentive at mealtime, how to best set a table, how to best hold the plate, what our residents expect, how the quality of the meal and service directly affects resident quality of life ..etc. These are learned skills, and for the most part, not taught in our communities.

Thank you and I look forward to our discussions.

Cindy Heilman

About Cindy Heilman

Cindy Heilman MS, DTR: Cindy Heilman has over 25 years of experience in enhancing hospitality, and food service standards. She is the CEO of her own company, Higher Standards LLC, and creator of Kind Dining® Training. Her unique background in restaurant ownership, in hospitality and healthcare food service, in working as a Dietetic Technician Registered and Healthcare Specialist at SYSCO Foodservices, led her to the development of her exclusive program that improves relationships and lives of aging residents through the dining experience.

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