Welcome

Welcome to my blog! Its purpose is to create dialog about providing better service at mealtimes for residents living in care communities.. I find that improving service has challenges at every level of care and in every type of dining setting.

Join me in sharing the challenges and successes you have. If I have learned anything over this past two years while developing “Kind Dining”(server curriculum and training), and showing servers the finer points of serving meals, it’s that no one is born knowing how best to serve a meal, how to best explain what is being served, how to be attentive at mealtime, how to best set a table, how to best hold the plate, what our residents expect, how the quality of the meal and service directly affects resident quality of life ..etc. These are learned skills, and for the most part, not taught in our communities.

Thank you and I look forward to our discussions.

Cindy Heilman

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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