Welcome New Instructors Kellie and Kathy

The best moments in life are free. I am reminded of this every time I teach the value of practicing good manners, and sharing simple courtesies like taking a moment to smile at someone, especially when you present a meal. I never tire of it, and spend a lot of time reminding executive leadership that these are learned skills. Teaching staff to practice them is what helps us demonstrate kindness and respect to residents and family members.

I am blessed to know Sarah McEvoy, Administrator of Villa Crest Nursing and Retirement Center, a leader who values this message and never tires of her commitment to grow and inspire her staff. You may remember Villa Crest as the community that won a 2011 Optima award after transforming their dining program.

Image of new Villa Crest instructors sitting at table

Kathy (l) Kellie (r)

Recently, Sarah had me train two new Kind Dining® Instructors and several Villa Crest staff members. It was great to be back in Manchester, New Hampshire and exciting to prepare Kellie and Kathy to teach Kind Dining® curriculum.

Please join me in welcoming them to our community of senior care providers making a difference by leaving a note in the comments.



About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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