Welcome St. John’s Living Center

Eden Alternative and Kind Dining work hand-in-hand at award winning assisted nursing center in Jackson, Wyoming.

Group shot of Cindy and some of St. John's staff.

Cindy Heilman, MS, DTR, creator of Kind Dining®, and some of the staff at St. John’s Living Center, Jackson, Wyoming

In July, I traveled to Jackson, Wyoming to teach Kind Dining® at St. John’s Living Center. I was awestruck by the beauty of the Tetons while en route to this unique, Eden Alternative registered center, and thrilled to meet the warm, dedicated staff who works there. The people who work at St. John’s truly understand the importance of high standards and culture change.

St. John’s has embraced Kind Dining® principles, tools and techniques as they strive to build stronger bonds of relationship and service at mealtimes. After class, Administrator Pat Weber, said:

Image of seated man and standing woman doing role play exercise

St. John’s staff members role play during Kind Dining training.

Cindy’s Kind Dining® customer service and hospitality program was not just educational, it was fun, very interactive, and kept our staff engaged. Our initial class was filled with leaders from several departments who, through a course interactive sessions, began to openly discuss and uncover current service gaps we face. Now we have committed to closing those gaps as team players rallying around the dining environment.

As the first Eden registered center in Wyoming, St. John’s is demonstrating how Eden Alternative and Kind Dining® complement each other to create a vibrant, hospitable, person-centered culture.

Please join me in sending hearty welcome to new Kind Dining® Instructor, Sarah, and the whole team at St. Johns, by leaving a note in the comments!

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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