Flying into sunny Long Beach California from Portland Oregon was smooth sailing. The weather is lovely, bright warm sunshine, slight breeze. I see bunches of swaying palm trees. I am here to co-present with Harold Urman at the Aging Services of California annual conference on Tuesday afternoon May 4 from 2:15-4:15. Our presentation is called, It’s Not Just a Meal Anymore. Harold will highlight research validating the competitive advantage of meeting resident dining expectations and I will share how to turn research into actions and improved server behaviors you can use tomorrow to improve hospitality and service in your communities. See you there!