Coaching the new chef

A Kind Dining trainer, working in an  Assisted Living community shared this story today after coaching their new chef about authentic hospitality. Being from the “hospitality” industry he kept referring to the residents as “our” guests.  She politely corrected that here, we are actually the quests working in the residents’ home. He gave her words sincere thought and agreed, remarking that serving meals in the independent dining room was so similar to restaurant style service,  like acting, and being on stage.  She kindly explained there was no stage here that separates residents from servers. Our attitude of hospitality in serving here is not acting, but being genuine in our connections and building trustful on-going relationships as we touch the lives of people we serve at each meal.  He smiled.  She smiled and finishing her story to me, excitedly shared  she couldn’t wait to get him into the Kind Dining classroom! She could see the wheels turning in his head, as he is beginning to understand how working in this community will be different.

About Cindy Heilman

Cindy is the founder and owner of Kind Dining®, which she began in 2006. She’s traveled across the country and Canada working with and training senior living communities that want to create an exceptional dining experience for their residents and staff. In addition, she certifies select professionals in her Kind Dining® philosophy and provides tools, now in an eLearning format, that make learning stick and help people put insights into action. As a result of her work, clients often share their staff has a new sense of purpose, get along better and keep their focus and energy on what matters most. In fact, she wrote a book, Hospitality for Boomers on how to attract residents and keep good team members. In her free time, she enjoys walking Oregon trails and cheering on her favorite soccer teams, the Portland Thorns and Timbers.

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